Privacy policy

Privacy Policy

Last Updated: August 8, 2026

At HOMISTA, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Phone number
WhatsApp number
Email address
Delivery address
Billing or payment-related information
Order details
Product and transaction information
Information you provide when contacting our customer support

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and basic website usage information.

2. How We Use Your Information

We may use your personal information to:

Process and confirm your orders.
Arrange delivery of your products.
Contact you regarding your order.
Provide order tracking information.
Process returns, refunds, and exchanges.
Respond to customer service requests.
Communicate with you about products, orders, or important service-related updates.
Prevent fraudulent, unauthorized, or potentially harmful activities.
Improve our website, products, and customer experience.
Comply with applicable legal and regulatory requirements.

3. Cash on Delivery Orders

For Cash on Delivery orders, we may use your name, phone number, delivery address, and order information to process and deliver your order.

Where an advance shipping payment is required, relevant payment information may be used to confirm and process the payment.

4. Sharing of Information

HOMISTA does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Courier and delivery companies for shipment and delivery.
Payment service providers where necessary to process payments.
Website, hosting, technology, or service providers that help us operate our online store.
Government authorities or other parties where required by applicable law.

We only share information that is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide a better shopping experience.

Cookies may also be used by Shopify or other services integrated with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

8. Third-Party Services

Our website may use third-party services, including Shopify, courier companies, payment providers, analytics services, or other service providers.

These third parties may process information according to their own privacy policies and terms.

HOMISTA is not responsible for the privacy practices of third-party websites or services that we do not control.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take reasonable steps to address the situation.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the details below.