Refund policy

Return & Refund Policy

At HOMISTA, we are committed to providing quality kitchen accessories and ensuring a satisfactory shopping experience for our customers.

Return Eligibility

Customers may request a return within 3 days of receiving their order.

A return request will only be accepted in the following situations:

  • The wrong product was delivered.

  • The product arrived damaged.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, components, and packaging received with the order.

Unboxing Video Requirement

For damaged or incorrect products, customers must record a clear, continuous video while opening the parcel.

The video should clearly show:

  1. The condition of the package before opening.

  2. The opening of the package.

  3. The product and the issue immediately after opening.

Without suitable unboxing/opening video evidence, HOMISTA may not be able to approve a return request for a damaged or incorrect product.

Return Shipping

The customer is responsible for the return shipping cost unless the return is accepted under a specific arrangement communicated by HOMISTA.

Refunds

Once the returned product has been received and inspected, HOMISTA will confirm whether the return qualifies for a refund.

Approved refunds will be sent to the customer's provided bank account within 5 days after the return has been approved.

Exchange

HOMISTA offers product exchanges for eligible orders.

Customers requesting an exchange are responsible for the applicable shipping costs associated with the exchange.

Non-Returnable Situations

Returns may not be accepted if:

  • The product has been used, damaged, or altered by the customer.

  • The original packaging is missing or significantly damaged.

  • The customer fails to provide the required unboxing/opening video for a damaged or incorrect product.

  • The return request is submitted after the 3-day return period.

  • The reason for return does not fall within our eligible return conditions.

HOMISTA reserves the right to inspect returned products before approving a return, refund, or exchange.